FAQ
Frequently Asked Questions
Yes, if we're able to catch it in time, we can update your order! As soon as possible, please reach out to help@pixel-monster.com.
We ships everywhere in the United States (Alaska, Hawaii, and Puerto Rico not included). Domestic orders over $50 qualify for free shipping. We also ship internationally to any location accessible by major carriers. International shipments do not qualify for free shipping and associated import fees apply.
Yes, if we're able to catch it in time, we can update your order! As soon as possible, please reach out to help@pixel-monster.com.
Once your order ships, you’ll receive an email notification, which will provide a link to order tracking details. Occasionally, the carrier takes 1-2 business days to provide tracking info once your order ships. If you still have questions, reach out to help@pixel-monster.com.
Chest Girth: We think it’s very important to measure the broadest part of your dog's chest correctly before selecting the size, therefore you will find a Size Guide button on every product page with a guide on how to do so.
Back Length: measure your dog’s back from the base of the neck to the base of the tail. you will find a Size Guide button on every product page with a guide on how to do so.
Neck: We think it’s very important to measure your dog's neck correctly before selecting the size, therefore you will find a Size Guide button on every product page with a guide on how to do so.
We’re always working on new products. Sign up for our emails to get updates.
For now, our essentials are available exclusively through our website. But, we’ll be announcing exciting retail partnerships very soon.
Yes! To be considered for wholesale, please please reach out to info@pixel-monster.com. and we will be in touch.